Total Quality Management describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
Learning Outcome
- Strengthened competitive position, higher productivity, enhanced market image, elimination of defects and waste, reduced costs and better cost management, and higher profitability.
- Improved customer focus and satisfaction and Increased customer loyalty and retention.
Who can get benefits:
Company wide including C.E.O/ Directors/ Managers who can acquire basic concepts and cascade these techniques in their organization.
Who should attend:
The Lean strategy should be of paramount interest to any forward thinking executive and manager who want to make his or her organization more competitive and profitable, and enhance its ability to drive change.
Companywide including C.E.O and Directors are being recommended for this training. They can acquire basic concepts and cascade these techniques in their organization. They will be the future resource who serves as leaders on projects that do require the problem-solving attitude, skills with analytical rigor.
Agenda of this interactive 1 Day Training session!
Day 1
- Why TQM
- TQM: an attitude, not a technique
- How work differs under a TQM system
- How customer satisfaction drives TQM
- Loyalty: an expanded concept
- A new way to view your supervisor
- Using TQM to everyone’s advantage
- Exercises
