Quality function deployment is a critical aspect of the quality control policy of an organization. It is a process for translating customer requirements into manufacturing standards. It is very powerful as it incorporates customer needs into the design parameters so the final product will be better designed to meet customer expectations

Learning Outcome

  • It facilitates identification of the causes of customer complaints and makes it easier to takes prompt remedial action.
  • A systematic way of obtaining information and presenting it. And Shorter product development cycle.

Who can get benefits:

Company wide including C.E.O/ Directors/ Managers who can acquire basic concepts and cascade these techniques in their organization.

Who should attend:

The Lean strategy should be of paramount interest to any forward thinking executive and manager who want to make his or her organization more competitive and profitable, and enhance its ability to drive change.

Companywide including C.E.O and Directors are being recommended for this training. They can acquire basic concepts and cascade these techniques in their organization. They will be the future resource who serves as leaders on projects that do require the problem-solving attitude, skills with analytical rigor.

Agenda of this interactive 2 Day Training session!

Day 1

What is QFD (Introduction)?

  • History, Definition
  • Why it is necessary?
  • Who is using?
  • HOQ Over view
  • TQM, QFD and another tools credit card

Case exercise for HOQ familiarization.

Application of various tools in QFD

  • How to define project and scope with exercise
  • Identification of customer needs by kano model with exercise
  • Identification and prioritization of customer using 5WIH method with exercise
  • AHP for prioritization with exercise
  • Use of Affinity for organizing customer information with exercise
  • Hierarchy Diagram and its application with exercise
  • Cause and effect with exercise

Day 2

Customer information portion with project.

  • Define project scope
  • Identify customers
  • Obtain VOC
  • Analyze VOC and create VOC table
  • Planning table
  • Complete customer portion of project in table

Technical information portion

  • Voice of engineer (How to fulfill voc by tech. Requirement)
  • Relationship matrix.
  • Correlation
  • Calculate absolute and relative weight
  • Tech. Bench marking.
  • Design target with measurement.
  • Complete technical portion of project in table.

Presentation by each group
Case study
Question and answer and certificates distribution

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